GOOD TO KNOW
WHAT WE DO
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What's included in the service? We take down, carefully wrap, and organize your holiday decor for storage. We label everything so you can actually find it next year. We also tidy up — sweeping pine needles, breaking down boxes, leaving your space ready to enjoy.
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Do you handle real and faux trees? Both! Faux trees get disassembled and packed. Real trees get taken down and left curbside (or wherever your trash pickup requires).
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What about fragile or heirloom items? We treat everything like it's precious — because to you, it is. Delicate ornaments get tissue-wrapped, china gets extra padding, and we label everything clearly so nothing gets lost or damaged.
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Do you clean up pine needles? Yes — just have your vacuum accessible and we'll leave the tree area clean.
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Do you work with businesses? Yes! Offices, retail stores, worship spaces, event venues — we handle commercial spaces too. Reach out at hello@tidytinsel.com for a custom quote.
WHAT WE DON'T DO
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Do you do exterior lights on rooflines or gutters? No — that's a hard boundary for safety and insurance reasons. We're happy to refer you to trusted partners who specialize in exterior lighting removal.
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What about outdoor decor? We handle ground-level outdoor items only — wreaths, potted arrangements, garlands, yard figures. Nothing that requires a ladder or roof access.
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Will you take items to a storage unit? We don't transport decor to off-site storage. Everything gets packed and organized wherever you store it in your home.
SUPPLIES & STORAGE
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Do I need to provide storage bins? Bins are non-negotiable — your decor needs proper homes! If you have bins, great. If you need some, we can provide them as an add-on.
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What do you bring? We come prepared with tissue paper, void fill, labels, and packing supplies. We strive to be eco-friendly and reuse materials when possible. You just need to have your storage bins (or let us know you need them) and your vacuum accessible.
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What if I don't have enough bins? We'll include bin options in your quote. We won't leave your decorations unboxed or disorganized — everything gets a proper home.
DONATIONS
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Can you take items I want to donate? Yes! We'll haul away up to a trunk's worth of holiday items you no longer want. Just let us know what's going — you can set items aside beforehand, put sticky notes on them, or we'll bring colored dot stickers you can use when we arrive. We always confirm with you before anything leaves the house.
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What if I haven't decided what to donate yet? No problem — we can set things aside as we work through your decorations. You make the final call before we leave.
SCHEDULING & LOGISTICS
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Do I need to be home during the service? Nope! If you won't be there, just send us entry instructions and a quick walkthrough video so we know where everything goes and where to store it. We'll text when we arrive and when we're done.
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How long does it take? It depends on how much you've got! A single tree and a few rooms might be 2-3 hours. A fully decked-out home could be a half-day project. We'll give you a time estimate with your quote.
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When should I book? January fills up fast. Book as soon as you know your general timeframe.
What's your service area? Greenville, SC and surrounding areas.
BOOKING & PAYMENT
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How do I get a quote? Fill out the form! We'll send a personalized quote within 1 business day.
How do I book? Once you approve your quote, we'll send a link to pay your deposit and lock in your date.
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Is there a deposit? Yes — a $99 non-refundable deposit holds your spot. It's applied to your final balance, so you're not paying extra. The rest is due when we finish.
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How do I pay? Venmo, check, or cash — whatever's easiest. We can also send an invoice if you prefer to pay by card (3% processing fee applies).
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What if I need to reschedule? Life happens! Give us at least 48 hours' notice and we'll find a new date — your deposit transfers over, no problem.
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What if I need to cancel? With 48+ hours' notice, we'll work with you to reschedule. If we can't find a time that works before you need the job done, you can choose a full refund OR apply your deposit as a credit toward your next decor-heavy season (with priority booking).
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Less than 48 hours' notice (or no-shows), the deposit is forfeited.
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What if there's more decor than I described? We do a quick walkthrough when we arrive. If it's significantly more than discussed, we'll chat before we start and adjust if needed. Small surprises? We just handle it.
PREFER NOT TO FILL OUT THE FORM?
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No problem — email us at hello@tidytinsel.com with details about your setup and we'll get back to you!
